From First Call to Warranty: Our Restoration Process
National Restoration runs every project on a structured, documented process — free inspection, Xactimate scope, adjuster coordination, installation to manufacturer spec, and a written warranty at close-out. You know what is happening at every stage, and you have one project manager accountable throughout.
No Surprise Costs
The only out-of-pocket cost for you is typically your policy deductible – the insurance covers the rest of the approved work.
Quality Repairs
All work is completed by our licensed, bonded, and insured team using high-quality materials.
24/7 Emergency Response
Our rapid response team is available around the clock to secure your property and begin restoration immediately.
From First Call to Warranty
Free Inspection with Photo Documentation
Every engagement begins with a no-cost, no-obligation on-site inspection. A experienced inspectors assesses your property, photographs all damage conditions, records measurements, and distinguishes storm-related damage from pre-existing wear.
Ground-level and rooftop inspection with systematic photo documentation at each damage point
Drone imagery used where roof geometry or safety conditions require aerial perspective
Moisture mapping on flat and low-slope roofs to identify hidden infiltration beneath the surface
Damage categorized by cause (hail, wind, impact, age) to support accurate claim filing
24/7 emergency response available — tarping and board-up dispatched same day for open exposures
Scope Development & Estimate
After the inspection, our estimating team builds a detailed scope matched to your situation. Insurance claims receive an Xactimate estimate in the format carriers and adjusters expect. Retail projects receive a line-item estimate covering every cost component.
Xactimate estimate for insurance claims: formatted to match adjuster review and carrier pricing databases
Line-item retail estimate includes materials, labor, underlayment, flashings, ventilation, and disposal
Material specifications listed by manufacturer, product line, and color option
Scope of work clearly separates primary damage repairs from optional upgrades or enhancements
Written estimate delivered before any contract is signed — no verbal pricing
Adjuster Coordination
For insurance claims, our project manager attends the on-site inspection with your insurance adjuster to walk the damage together and provide our documentation package. Our role is to document damage thoroughly so your insurance file is complete.
On-site presence at the inspection upon your request — no additional cost
Our inspector and your insurance adjuster walk all damage areas identified in our initial report together
Documentation package provided: photos, measurements, and Xactimate scope for adjuster reference
Supplemental items submitted when additional damage is identified after tear-off or during restoration
We do not take a percentage of your settlement — compensation is the restoration contract
Proposal, Contract & Scheduling
Once scope and pricing are confirmed, you receive a clear written contract that specifies every material, the installation standard, the project timeline, and the warranty terms.
Contract lists: scope of work, material manufacturer and product, timeline, payment schedule, and warranty terms
We coordinate with local code authorities as required for the work
Material ordered after contract execution — lead times communicated in writing
Project schedule confirmed with you before crew mobilization
HOA and historic district submittals handled where applicable
Installation with Site Protection
Crews arrive on the confirmed date, protect your property throughout the installation, work to manufacturer specifications, and leave the site clean at the end of each day. Most residential roof replacements complete in one to two days, weather permitting.
Landscaping, walkways, and driveways tarped and protected before tear-off begins
Installation performed to manufacturer specification — required for extended warranty eligibility
All OSHA fall-protection and site-safety standards observed throughout the project
Magnetic nail sweep conducted at the end of each work day across all ground areas
Daily cleanup: debris removed, materials staged neatly, access points kept clear
Final Walkthrough & Warranty Documentation
Before final payment, we conduct a formal walkthrough and build a punch list together. Every item on the list is resolved before the project is closed out. Warranty documents — workmanship and manufacturer — are delivered in your close-out package.
Formal walkthrough with your project manager: inspect every repair, elevation, and detail together
Punch-list items addressed before close-out — no final invoice until you sign off
5-year workmanship warranty on roofing and exterior envelope scopes, in writing (longer terms available with system upgrades)
Manufacturer product warranties registered in your name and included in your close-out package — material warranty varies by product tier selected at proposal
Warranties are transferable to a new owner on most scopes — adds documented value at resale
Ongoing Maintenance & Warranty Support
Our relationship does not end at close-out. Warranty claims are handled by a dedicated coordinator, and we offer maintenance inspections to protect your investment and extend the service life of your roof or exterior system.
Warranty claims: call our office and a coordinator schedules a review — no runaround
Annual maintenance inspection available to catch early-stage issues before they become claims
Post-storm inspection available to document new damage separate from prior work
Priority scheduling for past clients on new scopes or emergency response
Maintenance guidance provided at close-out for every major scope we complete
Flexible Payment & Financing Options
We believe everyone should have access to quality restoration services. That's why we offer flexible payment and financing options to suit your situation.
Insurance Claims
If your project is covered by insurance, we've got it handled. We coordinate payments directly with your insurer.
Key Benefits
- Direct insurance company coordination on documentation
- We document damage thoroughly so your insurance file is complete
- Meet on-site with your insurance adjuster
- Submit supplemental items when needed
- You pay only your deductible
- Work often starts before final payment
- No out-of-pocket beyond deductible
- Faster repairs without waiting
How It Works
Damage Assessment
Comprehensive inspection and documentation of all damage with photos and detailed reports.
Claim Filing Guidance
We guide you through filing and provide your insurer with our contact information for direct coordination.
Adjuster Meeting
We meet with the insurance adjuster on-site, ensuring nothing gets missed and all damage is properly documented.
Approval & Restoration
Once approved, insurance pays for all damages. We handle payment processing and often start work before final checks arrive.
Need help deciding? Our team is here to discuss which payment option best fits your situation. Contact us for a personalized consultation.
Why Homeowners Trust Us
Expert Team
Skilled professionals with years of experience in restoration and construction.
Fully Insured
Comprehensive insurance coverage protects you and your property throughout the project.
Quality Guarantee
We stand behind our work with comprehensive warranties and satisfaction guarantees.
Experience a Hassle-Free Restoration Today
Dealing with property damage can be stressful, but with National Restoration on your side, the process is handled by experts from start to finish. Our goal is to protect your home, your rights as a policyholder, and your wallet by ensuring quality repairs are done under your insurance coverage.
Ready to get started? If you suspect your home has damage or you're in the middle of an insurance claim and don't know what to do next, contact us today for a free inspection and consultation.